Help center

How can we help?

Getting started

How do I colorize a photo?

Open the app, drop a black-and-white photo onto the page (or click to choose a file) and wait a second or two. Drag the slider to compare before and after. Previews are free and need no account.

Which files can I upload?

Photos: JPEG, PNG, WebP, TIFF (including 16-bit) and BMP, up to 200 MB each. Phone photos are rotated correctly automatically. HEIC files from iPhones aren't supported yet; export them as JPEG first. Videos: MP4, MOV, MKV and WebM, up to 4K.

What's the best way to scan old photos?

Scan prints at 600 dpi (1200 dpi for small prints) in color mode, and keep a TIFF master. Our scanning guide covers scanners, phones, slides and negatives.

Does Ungray work on color photos that have faded?

Yes. Ungray uses only the brightness of the photo and adds new color, so it works on faded color prints and sepia-toned photos too. The original color information is replaced, not restored.

Results and editing

A color is wrong. Can I fix it?

Yes. Click Recolor a part of the photo, pick a color, then tap the area (Tap to fill) or paint over it (Brush). "Area spread" controls how far a tap spreads. Undo and Reset are always there. Only color changes; detail and shading stay exactly as photographed.

What are Natural, Subtle, Vivid and Warm?

Natural is the model's own estimate. Subtle lowers color strength by 15% for a gentler, period look. Vivid raises it by 15%. Warm adds a soft golden tone. Styles apply instantly and carry over to your full-resolution download.

Will Ungray change faces?

No. Ungray keeps the original light and shadow of every pixel and only adds color, so faces, text, grain and fine detail stay exactly as they were. Upscaling adds sharpness when enlarging, which is a separate, optional step.

How accurate are the colors?

They are an educated estimate. Skies, skin, foliage and water are reliable; clothes, cars and painted walls are plausible guesses. If you know the real color, use Recolor, and label colorized copies when accuracy matters.

Can I enlarge a small photo?

Yes. In the Upscale tab, enlarge any photo 2× or 4×, or tick "Also enlarge" when colorizing to do both in one step. The result can be up to 120 megapixels.

Downloads, credits and billing

What's the difference between the preview and HD?

The free preview is 1024 px on the long side with a small watermark. HD is the full resolution of your upload (or larger if you upscale), without a watermark, and uses one credit.

Do credits expire?

No. Credits from photo packs never expire, and re-downloading a result you already paid for is free.

I'm not happy with a result. Can I get my credit back?

Yes. Click Get the credit back under the download button and the credit returns to your account. If several photos come out badly, tell us through the contact page; we look at every report.

How do I cancel Pro?

In your account, any time. You keep Pro until the end of the period you've paid for. We email you before every yearly renewal, so there are no surprise charges.

Can I get a refund?

Unused photo packs can be refunded within 14 days. A forgotten subscription renewal you haven't used can be refunded within 14 days too. See the terms for details.

Can I give Ungray as a gift?

Yes. Send a photo pack to someone with a box of old photos: see gift cards.

Video

How much does video cost?

$1 per minute of footage at up to 1080p and $2 per minute at 4K, billed per second with a $1 minimum. You see the price before you pay, and the first 15 seconds are a free preview. Pro includes 20 minutes a month.

Will the colors flicker?

Ungray carries colors along the motion from frame to frame, so skies and faces stay steady. Colors reset at scene cuts, so each new shot gets fresh colors.

Is the sound kept?

Yes. The original audio track and timing are copied into the colorized video.

Privacy and safety

What happens to my photos?

They're deleted automatically: photos after 24 hours, videos after 7 days, unless you save them to your library on a paid plan. We never sell them and never use them to train our models. Details in the privacy policy.

Who can see a share link?

Anyone with the link can see the watermarked before/after preview for 7 days. Your full-resolution file stays private.

How do I delete my data?

Uploads delete themselves. To delete your account and everything with it, write to us from the contact page.

Didn't find your answer? Write to us. We usually reply within two business days.